The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify customer needs
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Question customers in detail and listen actively to determine product/service requirements Completed |
Evidence:
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Verify and agree customer needs with the customer Completed |
Evidence:
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Access existing customer records Completed |
Evidence:
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Offer technical/specialist advice to customer where such advice is considered beneficial to the closing of the sale and customer understanding and decision making Completed |
Evidence:
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Identify customer's financial limitations Completed |
Evidence:
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Discuss estimates and quotes with specialist staff if necessary, prior to submission to customer Completed |
Evidence:
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Prepare, present and discuss estimates/quotes with customer, as the role permits Completed |
Evidence:
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Explain fully, benefits of the various options Completed |
Evidence:
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Explain fully, pricing structures to the customer Completed |
Evidence:
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Give customers the opportunity to question options/quotes provided Completed |
Evidence:
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Promote advantages of dealing with the enterprise Completed |
Evidence:
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Manage customer objections effectively by promotion of specific benefits Completed |
Evidence:
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Close sales
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Agree on product/service to be purchased with the customer Completed |
Evidence:
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Clearly establish customer's preferred purchase/payment arrangements Completed |
Evidence:
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Accurately finalise documentation relating to sale and forward to customer for agreement and signature Completed |
Evidence:
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Negotiate and arrange payment method with customer Completed |
Evidence:
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Conduct appropriate credit checks Completed |
Evidence:
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Clearly record delivery/installation arrangements as agreed with customer Completed |
Evidence:
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Comply with relevant legislation, codes, regulations and standards during the contact and sale Completed |
Evidence:
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Input sales records
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Fully record details of sale Completed |
Evidence:
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Amend existing customer records where appropriate Completed |
Evidence:
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Initiate invoices in accordance with enterprise policy Completed |
Evidence:
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Organise delivery/installation in accordance with enterprise policy Completed |
Evidence:
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Provide sales support where required
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Verify customer satisfaction after delivery/installation Completed |
Evidence:
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Identify additional action to satisfy customer needs Completed |
Evidence:
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Initiate action in an efficient and timely manner Completed |
Evidence:
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